California Frequently Asked Questions

What is Life Wireless?

Telrite d/b/a Life Wireless is a California LifeLine provider offering subscribers several choices for service. These include the "Unbundled Plan" which includes a FREE phone^1,2 plus Unlimited FREE voice minutes and Unlimited FREE texts each month. These offerings, available through the federal Lifeline and California LifeLine programs, are available to individuals who meet certain eligibility requirements. Discounts provided by the California LifeLine and federal Lifeline programs are limited to one per household.

There are no Annual Contracts for Life Wireless subscribers and no bills. Also included are custom calling features including Caller ID, Call Waiting, Call Forwarding, 3-Way Calling, Voice Mail, No Roaming charges and free access to Customer Care by dialing 611 from the subscribers' Life Wireless handset or by dialing 1-888-543-3620 from any wireline phone. All plans include domestic long distance at no extra per minute charge. Calls to 911 emergency services are always free, regardless of service activation or availability of minutes.

What is the One California LifeLine Discounted Service per Household Rule?

Only one California LifeLine discounted service per household for each residential address is allowed. Each household must choose to get the discount either on a home phone or on a cell phone, but not on both. Households cannot get the discount from multiple phone companies. Households that do not follow the California LifeLine one discounted service per household rule will lose their discounts.

California LifeLine discounts can be transferred from one carrier to another, but you may not have more than one phone line active with the California LifeLine discounts. If you choose to transfer your California LifeLine discounts to another carrier, then you may be charged the retail rates.

What wireless services will Life Wireless offer qualified California consumers?

The Unlimited Plan which includes a FREE phone³ (unless the subscriber chooses to use the subscriber's own phone) plus Unlimited FREE voice minutes and Unlimited FREE texts each month.

Life Wireless provides its California subscribers with only new telephone equipment, not refurbished.

Do I have to pay an activation fee to start my wireless phone service?

Each plan is subject to a one-time $39.99 activation charge levied when a customer initially commences service. However, if the customer is approved for California LifeLine, the California LifeLine participant will receive a waiver funded by the California LifeLine program or by the Company.⁴

Who qualifies for California LifeLine services?

Low-income telephone assistance provides a discount on a subscriber's monthly bill. Eligibility is based on household income or participation in the following assistance programs. For more information, please consult the California Public Utilities Commission. Participation in one of the following programs should qualify an applicant for California LifeLine, assuming he or she does not already take service from another provider, etc.

• Medicaid/Medi-Cal
• Low-Income Home Energy Assistance Program (LIHEAP)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance or Section 8
• CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
• Women, Infants and Children Program (WIC)
• National School Lunch Program (NSLP)
• Tribal TANF
• Bureau of Indian Affairs General Assistance
• Head Start Income Eligible (Tribal Only)
• Food Distribution Program on Indian Reservations
• Temporary Assistance for Needy Families (TANF)
  • California Work Opportunity and Responsibility to Kids (CalWORKS)
  • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKS)
  • Welfare-to-Work (WTW)
  • Greater Avenues for Independence (GAIN)

California LifeLine is limited to one benefit per household whether landline or mobile service, with proof of eligibility documentation required. You must provide proof of program participation or proof of income with the official California LifeLine Application Form from the California LifeLine Administrator.

What qualifies as proof of program participation in California?

Proof of Program Participation is:

• A copy of your benefit ID card or other program participation document
• A copy of an eligibility letter from an authorized agency
• A copy of a benefits statement (current or prior year)

What income levels may qualify me for California LifeLine discounts?

If your Household Yearly Income falls within the range indicated next to your Household Size you may qualify for the California LifeLine Program.

Effective June 1, 2024 to May 31, 2025

Please note: A Household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Household income includes all income received by everyone in your household, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, spousal support and child support, grants, gifts, allowances, stipends, public-assistance payments, social security and pensions, rental income, income from self-employment and cash payments from other sources, and all employment-related, non-cash income.

What qualifies as proof of income in California?

A copy of three consecutive months of ONE of these statements (from previous 12 months):

• Pay stubs
• Income statement from employer

OR

• Front page only of prior year's state, federal or tribal tax return
• State forms: 540, 540A, 540 2EZ, 540NR, or 540X
• Federal forms: 1040, 1040A, 1040EZ, 1040NR, 1040NR-EZ, 1040SS, or 1040X
• Tribal tax return

OR

A copy of ONE of these documents:

• Social Security benefits statement
• Veterans Administration benefits statement
• Retirement/Pension benefits statement
• Unemployment/Workers' Compensation benefits statement
• Alimony and/or child support documents

Do any restrictions apply to the California LifeLine and federal Lifeline Programs?

Yes, certain restrictions apply, including the following:

• California LifeLine discounts are only available to individuals who participate in a qualifying government program or are income eligible.
• Discounts provided by the California LifeLine and federal Lifeline programs are limited to one per household and are non-transferable. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible. A household is defined as any individual or group of individuals who live together at the same address and share income and expenses.
• The address you provide for your phone service must be your place of residence, whether permanent or temporary.
• You may not resell your Life Wireless handset or give it to anyone outside your household to use.

Life Wireless service plans are subject to the Important Service/Product and General Terms and Conditions found: Here

I lost the official California LifeLine Application Form from the California LifeLine Administrator. What do I do?

Please contact the California LifeLine Administrator by calling 1-877-858-7463 or TTY 1-888-858-7889. You may also go online to their Contact Page

I never got the official California LifeLine Application Form from the California LifeLine Administrator. What do I do?

Please contact the California LifeLine Administrator by calling 1-877-858-7463 or TTY 1-888-858-7889. You may also go online to their Contact Page

How long can I receive the California LifeLine discount?

Qualified consumers must renew their eligibility once every year in order to keep their discounts; otherwise they will be removed from the program. Qualified customers can continue to receive their discounts with Life Wireless California LifeLine wireless service so long as they continue to meet the eligibility requirements and use their service regularly.

How do I renew my eligibility once a year?

The California LifeLine Administrator oversees the annual renewal process for California LifeLine. Qualified customers will receive a renewal form once a year that requires them to renew their eligibility. In some cases, customers may be asked to provide documentation evidencing eligibility. If a qualified customer does not return the renewal form by the due date, they will be removed from the program and converted to standard rates.

How do I switch from my current Lifeline provider to Life Wireless?

You can switch from your current carrier at any time by following any of the enrollment processes outlined above. The California LifeLine Administrator will recognize you as an existing subscriber in the program and notify your current carrier of your desire to transfer service. Please be aware that after you approve transfer of your service, you will most likely lose the ability to use your old phone service as you are only allowed to have one active phone line on the California LifeLine Program at any time. This could vary depending on the losing carrier.

What should I do if I move or have a change of address?

Please contact us with your new address within 30 days by either calling Customer Care at 611 from your Life Wireless handset or by dialing 1-888-543-3620.

Who can I contact if I have a complaint?

Life Wireless Customer Service:
1-888-543-3620
[email protected]